No Hot Water? We'll Get It Running Again Today.
Tank & Tankless Repair · Same-Day Service · Honest Repair-vs-Replace Advice
Cold shower, leaking tank, pilot that won't stay lit, or error codes flashing on a tankless unit. We diagnose what's wrong, tell you whether it's worth repairing, and get your hot water back. Often same-day. No pressure to replace if a repair is the right call.
Here's What Happens Next
No runaround. No mystery. Just a straightforward process.
Describe the Problem
No hot water, lukewarm, leaking, loud banging, error code. Tell us what's happening and we'll get a licensed plumber out, usually same-day.
Real Diagnosis, Real Answers
We test the unit, check the gas or electric side, inspect the tank or heat exchanger, and tell you exactly what's wrong. Then we give you honest repair-vs-replace guidance.
Fix It Right, Stand Behind It
Upfront price, quality parts, licensed work. Your hot water's back and we warranty the repair. If replacement is the better call, we'll lay that out too.
Free Main Line Camera Inspection with Any Plumbing Service
Every plumbing service call includes a main line camera inspection at no extra charge, a $364 value. We show you exactly what's going on in your pipes so you can make informed decisions. No guesswork, no surprises.
Main line only, excludes kitchen and bath drains. Must have accessible cleanout. Must mention offer at time of booking. Residential customers in our service area only.
$75 Off Any Plumbing Service
Mention this offer when you book and save $75 on any plumbing service. Same upfront pricing, same quality work, just $75 less. No catch, no inflated prices to cover it.
Valid for residential customers in our service area. Mention at time of booking. Cannot be combined with other offers. One per household.
Free Second Opinion
When something feels off, or the price tag feels high, get a second set of eyes at no cost. We'll evaluate the situation and give you straightforward guidance you can actually trust.
Some restrictions may apply.
or call 602-560-8989
What Our Customers Say
I am so happy I found Chris and his team again. I was a long time customer of Hays cooling heating and plumbing, and loved them. That service experts company that took over hays last year is horrible, they tried to rip me off on showing me bad parts for a different model water heater and told me it was from mine. The tech was like a used car salesman with a bad attitude. Til this day no manager ever called me back about it. AI helped me find Chris's new company and my former Hays team, I am on cloud 9. Ideal and Kolten came out and checked my water heater and did my AC maintenance. Both are good, nothing is wrong with the water heater. The Local Roots team is honest and they care about their customers. I never have to worry about the work they do or the pricing.
Laura B
I highly recommend Local Roots, which is owned by Chris and Stacia Hays. They have been serving our home for almost a decade. Communication with the office is OUTSTANDING. Easy to schedule. They call when the tech is on his way and even send a picture of him so we know who to look for. Most recently, Dave came out to inspect the furnace and because of a breakage caused by a roofer, Zac came out to do the repair. Both techs were very knowledgeable and treated our home as if it were their own. I’m so happy Chris and Stacia are still on operation. Their excellence is light years above and beyond all others!
Denise Anderson
Just had a great experience with Nolan and Local Roots AC and Plumbing. This is a family business with an evident focus on quality and integrity. I had been a committed customer to Hays since we had moved to this neighborhood in 2015. I was upset to learn that their business was sold and have had a number of interactions with other companies which were not of the quality I had become used to. I am delighted that the Hays have opened this new company and I will return as a loyal customer after my outstanding experience with Nolan today. He is skilled, polite, and seems honest. Plus, my dog loved him! (very rare for her). It makes life a little easier when I can worry about more important things than getting fleeced by AC companies.
Hannah Farfour
Why Phoenix Chooses Local Roots
Chris and Stacia Hays spent 20 years building one of the most trusted HVAC and plumbing companies in the Valley. After selling it in 2020, they watched what happened when private equity took over. Service quality dropped, the personal touch disappeared, and customers became numbers.
Former clients started calling: "The service isn't the same. Can you help us?" So they came back. Local Roots exists because people deserve honest answers, upfront pricing, and work that's done right, from people who stake their name on every job.
Tank and Tankless, Gas and Electric
Every major brand. Rheem, Ruud, Bradford White, A.O. Smith, Rinnai, Navien. We service what we've seen, and we've seen it all.
Common Repairs We Handle
Pilot and ignition issues, thermocouples, heating elements, anode rods, T&P valves, gas valves, flame sensors, flush and descale on tankless, leak repair, pressure regulation.
Honest Repair-vs-Replace Advice
Most water heaters are worth repairing. Some aren't. We'll tell you which category yours is in and why, and we won't push a new unit if yours has good life left.
Same-Day Availability
Most calls are scheduled same-day. After-hours and weekends available for true emergencies (active leak, flooded garage).
Upfront Pricing
We quote the repair before we start. The price we quote is the price you pay. No hourly surprises.
Warranty-Backed Work
We stand behind every repair. Licensed plumbers, professional-grade parts, work you can count on.
Ready to Get This Fixed?
Fill out this quick form and we'll reach out within an hour. No pressure, no obligation. Just honest answers about your options.
Common Questions
Is it worth repairing a water heater, or should I just replace it?
Depends on age, condition, and what's failed. Units under 8 years old with a minor component failure are almost always worth repairing. Units 12+ years old with a rusted tank or major internal issue are usually better replaced. We'll give you honest numbers for both options and let you decide.
How much does water heater repair cost?
It varies by what's broken. Simple parts like a thermocouple or heating element are quick and affordable. Gas valve or control board replacement is more. Tankless descaling, flush, or error-code diagnostic work is priced per service. We'll quote the repair upfront, before any work starts.
My water heater is leaking. What should I do right now?
If there's active leaking, turn off the water supply to the heater (cold inlet valve on top of the tank) and turn off power or gas to the unit. Then call us at 602-560-8989. A leaking tank usually means the tank itself has failed and needs replacement, but we'll confirm in person. Don't ignore a leak, water damage compounds fast.
Do you work on tankless water heaters?
Yes. Tankless repair is common, error codes are common, and most issues are fixable (descaling, flame sensor, igniter, flow sensor, venting). We service all major brands and we don't charge a premium just because it's tankless.
How quickly can you come out?
Most repairs are scheduled same-day during business hours. After-hours and weekend appointments are available for active leaks or no-hot-water emergencies. We'll give you a real arrival window and your tech will text when they're on the way.
Are you licensed and insured?
Yes. ROC 358832 (Plumbing) and ROC 358833 (HVAC). Licensed, bonded, and insured. Verify both on the Arizona Registrar of Contractors website.
Let's Get This Taken Care Of
No pressure, no runaround. Just honest service from people who do the job right.