Land Somewhere That Knows Your Name
Your trusted company got sold. Here's where you land for honest, local service again.
If you're paying for a maintenance plan with your old provider, ask about the Safe Landing Program; we may be able to pick up where they left off. If you want a full AC tune-up and whole-home plumbing inspection with no strings, that's our complimentary home-system evaluation.
Answered by our own team, not a call center. 7am to 9pm, every day.
Chris & Stacia Hays
Founders, Local Roots AC & Plumbing
You Stayed Loyal to Them. Are They Still Loyal to You?
You picked your service company because you trusted the people behind it. They answered the phone, they showed up on time, and they knew your home.
The phone changed first
Your calls started going to a call center. The person answering didn't know your system, your address, or your name.
Then the people disappeared
The technicians who knew your equipment left or were replaced. Every visit became a stranger with a clipboard.
Appointments slipped
Scheduling windows got wider. The company that used to show up when they said they would stopped doing that.
The upsell pressure started
Repair calls turned into replacement pitches. The honest opinion you counted on started feeling like a sales call.
What a Safe Landing at Local Roots Looks Like
Chris and Stacia Hays built and sold one of Arizona's most trusted cooling, heating, and plumbing companies, watched the changes from the inside, and came back because former customers kept calling. At Local Roots, we follow one rule: treat every customer as if they were our grandmother. That means honest answers, kept appointments, and a tech who tells you when a repair is all you need.
Two Ways to Get Started
Pick the one that fits your situation, or call 602-560-8989 and we'll help you figure it out.
The Safe Landing Program
If you're paying for a maintenance plan with another provider, we may be able to honor the remaining term at no additional membership cost when you switch to Local Roots. Call and tell us what plan you have and what's left on it. We'll tell you what we can honor.
- We review your current plan details
- You may keep your remaining term
- You land in our VIP maintenance program
Complimentary Home-System Evaluation
A full AC or heating tune-up plus a whole-home plumbing inspection, on us. This is the same work our VIP members get. You keep the findings whether you hire us or not.
- Full HVAC tune-up, same one VIP members get
- Whole-home plumbing inspection
- Honest findings, yours to act on or not
Already Paying for a Plan?
How the Safe Landing Program Works
If you're still paying for a maintenance plan with a provider that changed, you shouldn't have to start from scratch somewhere new. Call us, tell us what plan you have and what's left on it, and we'll tell you what we can honor. We may be able to pick up the remaining term at no additional membership cost when you switch to Local Roots.
Call Us
Tell us which company you're with, what plan you're on, and how much time is left. That's all we need.
We Review Your Plan
We look at what your current plan covers and figure out what we can match. Every plan is different, so we handle this one at a time.
You Land Here
If we can honor your remaining term, you switch over and your maintenance continues with Local Roots.
What VIP Maintenance Looks Like at Local Roots
Every item on this list is real work a technician does in your home.
Two HVAC Tune-Ups a Year
One before summer, one before winter, so your system is ready for the seasons that punish it.
Annual Water Heater Flush
Standard tanks flushed yearly to clear sediment; tankless units cost extra.
10% Off Repairs
Up to $500 per repair, excluding installations.
No Emergency Fees
After-hours fees waived for VIP members, excluding holidays.
Priority Scheduling
VIP members go to the front of the line when they need us.
Replacement Credit
When the time comes for a new system, VIP members get a credit toward HVAC replacement.
We may be able to honor the remaining term of your existing plan. Call 602-560-8989 and tell us what plan you have and what's left on it.
New to Local Roots?
What the Complimentary Evaluation Covers
This is a full tune-up and a full plumbing inspection, the same work our VIP members get. A capacitor running hot, a shutoff valve seized open, water pressure higher than it should be; the evaluation finds whatever is there. You walk away knowing exactly where your home's systems stand.
AC and Heating Tune-Up
The same inspection our VIP members get. We pay special attention to compressor start components and run capacitors; in a Phoenix attic above 150°F, those parts degrade faster than anything else in the system, and a weak capacitor is the most common reason an AC stops cooling on the hottest day of the year.
- Clean or replace customer-supplied air filters
- Test compressor start components
- Check thermostat operation
- Inspect for refrigerant leaks
- Check and clear condensate lines
- Measure refrigerant pressures, high and low
- Check temperature split across the system
- Tighten electrical connections
- Clean outdoor coil
- Test run capacitors and contactors
Whole-Home Plumbing Inspection
We check every fixture, valve, and connection we can reach. Phoenix delivers 40 to 80 PSI at the meter, and plenty of homes sit at the high end with no working pressure-reducing valve. That force wears out washers, supply lines, and water heater connections before you see a single drip.
- Toilet flush, fill valve, and flapper check
- Faucet and sink drip, pressure, and drain flow
- Shower and tub temperature, flow, and drains
- Exposed pipes and shutoff valve inspection
- System-wide water pressure test
- Visual drainage check
- Water heater valve and connection inspection
- Optional water quality test
Available to new Local Roots customers. No obligation, no purchase required.
Who We Are
We Watched It Happen from the Inside
Chris and Stacia Hays founded one of Arizona's most trusted cooling, heating, and plumbing companies in 2001. For nearly two decades, they built it on honest estimates and the kind of service a family-owned company gives when the owners live in the same Valley as the customers. They sold the business in 2020.
After the sale, former customers started tracking them down and asking for help. The company they built had changed under new ownership, and people wanted the Hays family back.
Local Roots is their answer: 24+ years of Valley experience, family ownership, and the same standard of service they built the first time around. Call 602-560-8989 when you're ready.
Years in the Valley
219 Google Reviews
Licensed & Insured
Trane Comfort Specialist
Top-tier certification
Ready to Talk?
Call 602-560-8989 or Request a Call Back
Ask about the Safe Landing Program if you're switching from another provider's maintenance plan, or book your complimentary home-system evaluation as a new customer. Calls are answered by our own team, not a call center. 7am to 9pm, every day. After hours, leave a message and we call back starting at 7am.
Welcome to Local Roots
Call 602-560-8989 when you're ready to switch.
Sincerely,
Chris & Stacia Hays
Founders, Local Roots AC & Plumbing