Emergency Service
Real people answer our phones, 7 AM to 9 PM every day. Our techs are out from 5 AM, and when a job can't happen during the day, we stay late.
Call Now: 602-560-8989What Happens When You Call
A real person answers
From 7 AM to 9 PM, every day, our own office staff answer the phone. No answering service, no AI. If we miss your call, we call right back.
After 9 PM, you're on the morning board
Overnight calls go to voicemail, and a dispatcher calls you back at 7 AM. By then our first techs are already out. True emergencies get dispatched first.
A sixteen-hour service day
Our techs run calls from 5 AM to 9 PM daily. When a job can't happen during the day, we schedule it late and we stay. We've pumped a restaurant's grease trap after the kitchen closed at 11 PM.
One flat emergency fee, known up front
The emergency fee is $125, waived for VIP members. You'll know it, and the flat-rate repair price, before any work begins.
Who Gets the First Truck
In a Phoenix July, every call feels like an emergency. Our dispatchers triage honestly: homes with a single AC system and no cooling come first, and we weigh elderly residents, young children, upcoming events, and what's happening in your home. For plumbing, active leaks are prioritized. If water is flowing right now, shut it off at the main first; our water shutoff guide shows you where.
VIP members and existing customers get priority when everything else is equal. The final call belongs to our dispatchers, and they make it the way you'd want them to if it were your house.
What Actually Happens at 2 AM
Every AC and plumbing company in the Valley gets 2 AM calls. In this trade, those calls usually route to an answering service or an AI that takes a message for the morning crew.
Here's exactly how it works with us: leave a message and one of our own dispatchers calls you back at 7 AM. Our earliest techs start at 5, and true emergencies come first. We'd rather tell you exactly that than leave you guessing.
AC Emergencies
AC Not Working in Extreme Heat
When it's 110°F+ and your only AC fails, treat it as a health risk. Homes with a single AC system are prioritized.
Call now and tell us it's your only system
AC Making Burning Smell
A burning smell can indicate electrical problems. Turn off your system and call.
Turn off system, call immediately
Water Leaking from AC
Water damage can escalate quickly. We'll find where the water is coming from.
Turn off system, call today
Plumbing Emergencies
Burst Pipe or Major Leak
Active leaks are prioritized. Shut off your main water valve and call immediately.
Shut off water, call immediately
Sewer Backup
Sewage backup is a health hazard. Stop using water and call for emergency service.
Stop water use, call immediately
No Hot Water
We'll find out whether it's the water heater or the gas supply.
Call today
Gas Smell
If you smell gas, leave immediately and call 911. Then call us for repairs.
Leave home, call 911 first
Emergency Service Questions
Real office employees answer our phones from 7 AM to 9 PM, every day. After 9 PM, calls go to voicemail and a dispatcher calls you back at 7 AM, when our first techs are already out. If we miss your call during the day, we call right back.
Yes, a flat $125 emergency fee, waived for VIP members. You'll know the fee and the repair price before any work starts.
Our techs run calls from 5 AM to 9 PM every day, and we keep dispatching as long as we have capacity, with true emergencies first. Call and a dispatcher will give you a straight answer about today's schedule.
Homes with only one AC system and no cooling are prioritized, and our dispatchers also weigh elderly residents, young children, and upcoming events. For plumbing, active leaks take priority. VIP members and existing customers come first when everything else is equal. Our dispatchers make the final call.
If You Smell Gas
Call and We'll Tell You Where You Stand
A real person will answer and tell you the fee up front.
602-560-8989