Certified
Phoenix's Trane Comfort Specialist Dealer, Family-Owned Since 2001
Local Roots is a certified Trane Comfort Specialist serving Scottsdale, Phoenix, Paradise Valley, and the surrounding North Valley. Owners Chris and Stacia Hays bring 23+ years of Valley experience to every Trane installation, repair, and maintenance call. ROC 358833.
What a Trane Comfort Specialist Means
Trane Comfort Specialist is the highest dealer credential Trane awards, and only a small percentage of independent dealers earn it. The program is not something a company can buy into. You qualify by meeting Trane's standards year after year, and you lose it the moment you stop.
To keep the certification, our technicians complete ongoing factory training on every current Trane system, our installation work is measured and reviewed, and our customer satisfaction scores have to stay above 90 percent. If the scores drop, the credential goes away. That accountability is exactly why Trane created the program.
For homeowners, the credential matters for three practical reasons. First, you get a dealer trained specifically on the equipment being installed, which lowers the odds of sizing errors, refrigerant issues, and callbacks. Second, warranty claims go smoother because we work with Trane directly. Third, the system installed in your home is covered by a company Trane has vetted and continues to watch.
Chris and Stacia earned Trane Comfort Specialist status at their previous company and carried that standard into Local Roots. It is the same bar, held by the same owners, applied to every Trane job we take on in the Valley.
Trane Product Lines We Install
We install and service the full Trane residential lineup built for Arizona heat. Each product line below is engineered for specific home types and comfort priorities. If you are not sure which fits your house, we will walk you through the options on site.
Trane Service Across the Phoenix Metro
Our trucks cover the North Valley every day. Below are the cities where we install, repair, and maintain Trane systems most often. If your city is not listed, call us. We likely serve it.
Why Homeowners Choose Local Roots for Trane
Factory-trained on every current Trane system
Our techs complete Trane factory training every year. When we arrive at your home, we already know the equipment. No guessing, no looking up parts on a phone in your driveway.
Owners on the job, not a call center
Chris and Stacia answer the phone. They live in the Valley, they stake their name on the work, and they show up when something needs owner attention.
Upfront pricing with straightforward options
You get a fixed quote before work starts. Good, better, best where it makes sense. No surprise add-ons, no pressure, no commission-driven upsells.
Installs measured against the book
Load calculations, duct sizing, refrigerant charge, airflow verification. We document the numbers and back the work with a satisfaction guarantee and Trane's full warranty.
What Our Trane Customers Say
"Ideal came right out to service my unit after a critical alert message showed in my Trane App. He is professional and extremely knowledgeable. Local Roots is a new company. They are extremely ethical and competent. I am safe and secure and know that my new unit will be taken care of correctly."
"Just had a Trane A/C installed. Darren with Local Roots AC and Plumbing. presented himself very professional. Was polite and answered all my questions. Left my property clean with no hiccups. I would definitely recommend Local Roots AC and Plumbing to my fellow peers."
"We were so excited to get the Local Roots AC & Plumbing letter in the mail and find that our old friends, Chris & Stacia Hays are back in the HVAC business - and just in the nick of time! Our AC unit went out last Tuesday and I immediately called Local Roots. A tech was at our house within 30 minutes. Ideal, our tech, was incredibly friendly & polite and let us know our options - we could do a band-aid fix on our 16-year-old Trane, or replace it. We opted to replace it, and the AC install happened the very next day. Local Roots was right on time, and kept us updated throughout every step of the way. All the techs we worked with, Ideal, Denny, & Zak, were very knowledgeable and trustworthy. What a relief it is to have them back. I highly recommend and got a stack of business cards to pass to all my family & friends."
Frequently Asked Questions
What is a Trane Comfort Specialist?
Trane Comfort Specialist is Trane's highest independent dealer credential. To earn it, a dealer has to meet Trane's standards for technician training, installation quality, and customer satisfaction, and maintain customer satisfaction scores above 90 percent year after year. Dealers who fall short lose the credential.
Local Roots is a certified Trane Comfort Specialist. Chris and Stacia Hays earned the designation at their previous company and carried the same standard into Local Roots.
Is Local Roots an authorized Trane dealer?
Yes. Local Roots is an authorized Trane dealer and a certified Trane Comfort Specialist, which is Trane's highest dealer tier. That means we can sell, install, and service the full Trane residential lineup, register factory warranties, and handle warranty claims directly with Trane on your behalf.
What warranty comes with a Trane system installed by Local Roots?
New Trane residential systems carry the Trane factory warranty, which typically covers 10 to 12 years on the compressor depending on the system tier (XV variable-speed systems carry the longer 12 year compressor coverage), plus 10 years on parts, when you register within 60 days of installation. We handle the registration for you at time of install so nothing gets missed.
On top of the factory coverage, Local Roots backs our installation with a lifetime workmanship warranty. If something we installed fails because of how we installed it, we come back and make it right.
Do you service all Trane models?
Yes. We service every current Trane residential model and most older units still running in the Valley, including split systems, package units, heat pumps, and variable-speed platforms. Our techs train directly on Trane equipment every year, so we show up with the parts knowledge and diagnostic tools specific to the system in your home.
How long does a Trane AC installation take?
A standard residential Trane replacement takes one day. Crews typically arrive between 7 and 8 a.m. and have the new system running by late afternoon. Larger homes, duct modifications, or two-system replacements can extend into a second day, and we tell you that up front during the quote.
We protect floors and walkways, stage materials outside the home, and clean up before we leave. You get a walkthrough of the new equipment, thermostat, and what to expect for the first run.
Which Trane system is best for Arizona heat?
For most Phoenix-area homes, a Trane high-efficiency split system or heat pump with a variable-speed compressor performs best. Variable-speed systems run longer at lower output, which pulls more humidity in monsoon season and holds a steadier temperature during 115-degree afternoons. They also cost less to run than older single-stage units.
The right choice depends on your home size, duct condition, ceiling height, and budget. We walk through the trade-offs during the quote and give you a recommendation with the reasoning behind it. Your call, not ours.
Do you install Trane accessories like thermostats, air cleaners, and UV lights?
Yes. We install the full Trane indoor air quality lineup, including smart thermostats, whole-home air cleaners, UV lights, and humidity control accessories. These are installed and commissioned with your Trane system so everything communicates correctly and is covered under warranty.
Do you offer financing on Trane systems?
Yes. We work with several financing partners and can offer qualified buyers low-monthly-payment and zero-interest promotional plans on approved credit. Financing options are presented alongside the quote so you can compare total cost out of pocket, monthly payments, and financing terms on one page.
What cities do you cover for Trane service?
Our primary service area covers Scottsdale, Phoenix, Paradise Valley, Arcadia, Desert Ridge, Carefree, Cave Creek, Anthem, Fountain Hills, and Chandler. We also handle Trane installs and service across the wider Phoenix metro. If you are not sure whether we reach your address, call 602-560-8989 and we will confirm on the phone.
Ready for a Straight Answer on Your Trane System?
Call 602-560-8989 or schedule online. We will visit your home, measure what we need to measure, and give you a fixed quote with clear options. No pressure, no games, and the Trane Comfort Specialist credential behind every recommendation.