Customer Reviews

"So glad I called Local Roots. My new “Go to” plumbing and AC resource. Mike inspected my entire heating and AC system for some issues that were occurring which he then diagnosed, found, verified and video taped where the problem was and what the fix would be. Ideal came out and fixed the problem like a pro. Couldn’t be happier with their knowledge and professionalism. Thank you Mike, Ideal and Local Roots!"

"So grateful for Dave Holland!! We were just quoted for a need to replace our entire AC system despite our system not being very old. It just didn’t sit right so I called for a second opinion and Dave’s expertise, thoroughness and transparency meant everything. Thank you so much! I used to use Hayes before they sold the company and am so glad they are back with Local Roots. I will be using local roots going forward for sure."

"Local roots has been nothing but great in our experience. We had them install a new AC last June and just had our AC Tune Up last week. Noah was amazing, knowledgeable, and wanted to make sure we had everything taken care of. He wasn’t pushing in talking about their VIP packages and handled everything professionally. We live in the boonies so I appreciate them making the drive out to us to take care of our AC. Thank you Local Roots! Keep up the great work!"

"Matthew did an amazing job! He explained everything clearly so I understood what was happening, and he went over the pricing upfront so there was no surprise, just honest and transparent. He also took care of the immediate plumbing problem and made sure the issue was completely resolved before leaving. He also provided recommendations to avoid future plumbing problems. If you’re looking for reliable plumbing and AC services, I highly recommend Matthew and the team at Local Roots AC & Plumbing. They truly go above and beyond!"

"I am so happy I found Chris and his team again. I was a long time customer of Hays cooling heating and plumbing, and loved them. That service experts company that took over hays last year is horrible, they tried to rip me off on showing me bad parts for a different model water heater and told me it was from mine. The tech was like a used car salesman with a bad attitude. Til this day no manager ever called me back about it. AI helped me find Chris's new company and my former Hays team, I am on cloud 9. Ideal and Kolten came out and checked my water heater and did my AC maintenance. Both are good, nothing is wrong with the water heater. The Local Roots team is honest and they care about their customers. I never have to worry about the work they do or the pricing."

"I highly recommend Local Roots, which is owned by Chris and Stacia Hays. They have been serving our home for almost a decade. Communication with the office is OUTSTANDING. Easy to schedule. They call when the tech is on his way and even send a picture of him so we know who to look for. Most recently, Dave came out to inspect the furnace and because of a breakage caused by a roofer, Zac came out to do the repair. Both techs were very knowledgeable and treated our home as if it were their own. I’m so happy Chris and Stacia are still on operation. Their excellence is light years above and beyond all others!"

"Just had a great experience with Nolan and Local Roots AC and Plumbing. This is a family business with an evident focus on quality and integrity. I had been a committed customer to Hays since we had moved to this neighborhood in 2015. I was upset to learn that their business was sold and have had a number of interactions with other companies which were not of the quality I had become used to. I am delighted that the Hays have opened this new company and I will return as a loyal customer after my outstanding experience with Nolan today. He is skilled, polite, and seems honest. Plus, my dog loved him! (very rare for her). It makes life a little easier when I can worry about more important things than getting fleeced by AC companies."

"We were so excited to get the Local Roots AC & Plumbing letter in the mail and find that our old friends, Chris & Stacia Hays are back in the HVAC business - and just in the nick of time! Our AC unit went out last Tuesday and I immediately called Local Roots. A tech was at our house within 30 minutes. Ideal, our tech, was incredibly friendly & polite and let us know our options - we could do a band-aid fix on our 16-year-old Trane, or replace it. We opted to replace it, and the AC install happened the very next day. Local Roots was right on time, and kept us updated throughout every step of the way. All the techs we worked with, Ideal, Denny, & Zak, were very knowledgeable and trustworthy. What a relief it is to have them back. I highly recommend and got a stack of business cards to pass to all my family & friends."

"Our HVAC went out at 6:30pm last night. We called Local Roots and they had a tech at our house by 7:10pm! The tech was knowledgeable, honest, and prepared with shoe covers to keep our home clean. He diagnosed the issue quickly and got our ac working again expeditiously. We couldn’t be more grateful to the Local Roots team for getting our system back online so quickly!"

"As a property manager, finding reliable vendors who respond quickly, provide quality service, and don’t try to nickel and dime you is rare—but that’s exactly what you get with Local Roots. Chris, Onnika, and the entire crew are top-notch professionals who consistently make my job easier. Their response times are outstanding, which is critical when you’re managing multiple properties and tenants are without AC in the middle of summer. They diagnose issues accurately, communicate clearly, and never try to upsell or push unnecessary repairs. It’s a huge relief to know I can trust their recommendations and workmanship. Working with this team has been nothing but smooth. They’re friendly, dependable, and always willing to go the extra mile to ensure things are done right the first time. I highly recommend them to any property manager or business owner looking for HVAC or Plumbing services they can truly count on."